Supported Programs

At the Help Desk we can only support the listed programs below. Due to the overwhelming number of programs that connect to the Internet and read email, we are forced to only support the most popular of these since they are used the most by our customers. Please keep in mind that it still may be possible to use other programs or methods to accomplish things on our system; however, we will not support these at the Help Desk. If you have further questions, contact us at 410.386.4455 or by email.

Operating Systems

Windows XP

Windows 2000

Windows Me

Windows 95/98

Apple Macintosh OS 8.x - 10.x

Internet Browsers and Email

Internet Explorer

Netscape Communicator

Mozilla - Firefox

Safari

Outlook

Outlook Express

Netscape Mail

Entourage

Macintosh Mail

We do not offer technical support for such programs as spam and antivirus filters, instant messaging clients (AOL Instant Messenger, Microsoft Messenger, etc.), download managers (RealDownload, etc.), Internet audio players (Spinner, Windows Media Player, RealOne, etc.), call waiting programs (Call Wave), or file sharing programs (KaZaA, Grokster, WinMX, etc.). Please keep in mind that you may use these programs, but please keep your activities legal!

Also, please make note that we will not support the following feature of Microsoft Windows: Internet Connection Sharing.