1. How do I set up my email ?
2. My connection dials without letting me enter username and password.
3. Why can't I save my password in the Dial Up Connection box?
4. Why can't I get a 56k connection with my new modem ?
5. Can I check my CCPL email from another computer?
6. I keep getting illegal operation errors when starting my browser or email program?
7. I need help setting up my web site?
8. How do I reset my start or home page?
9. How do I renew my account?
10. How do I change my password?
11. If I'm not happy with my account, can I get a refund?
12. Can accounts be renewed for anything less than a 12 month period?

While the setup procedure for each email client is different, there are several things that remain the same. Your email server type is a POP3 server. You will need to know your incoming mail server (POP3) and outgoing mail server (SMTP). Both the incoming and outgoing server name is ccplmail.carr.org

Most email clients also need to know your POP3 user name which is the same as the logon name that we assigned you. Your email password is also the same as the one that we assigned you with you logon name unless you have changed it.

You can find more help on the Setup Instructions and Manuals page.

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My connection dials without letting me enter username and password.

You need to reset your Dial-Up Connection settings to have the connect screen pause input information. In Windows 95/98, double click on "My Computer" then double-click on "Dial Up Networking." At the top of the dial up networking window you will see several menu entries. Click on the one that says "Connections" and then select "Settings." On the settings screen put a check mark in the box that says "Prompt for information before dialing." Click on the "OK" button to save your changes. The next time you start your connection a window will open to allow you to insert your username and password. After inserting the username and password click on the button that says connect or "OK" to start your dial-up connection.

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Why can't I save my password in the Dial Up Connection?

You will need to install Client for Microsoft Networks in your network settings before you can check the box for save password. What you would need to do is open control panel and then double click on Network. When the network settings opens click on add and then select client. Click on the add button on the right side of the screen to open the client window. Highlight Microsoft on the left side of the screen and double click on Client for Microsoft Networks to add it to your network settings. Click Ok and then Ok to exit. Windows will copy the files needed and then you will need to restart your system.

YOU WILL NEED YOUR WINDOWS 95 OR WINDOWS 98 CD TO DO THIS.

If you are uncomfortable doing this type of system changes you may want to contact a friend that is knowledgeable about computer systems to help you out or call the company that you purchased the computer from.  We will not be responsible for any problems that you may encounter while trying to change your network settings.

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Why can't I get a 56k connection with my new modem ?

Getting a 56k connection and maintaining that speed depends on numerous variables, most of which are out of our control. The main three factors are:

1. The number of digital to analog conversions the phone company routes your call through. The phone company uses two types of signals to carry your call, digital and analog. If during the routing of your call they change from digital to analog more than one time you will not be able to get a 56k connection.
2. The physical distance that you are located from the phone companies central switching station for your exchange. If you are more than 2 1/2 miles you will not be able to obtain a 56k connection.
3. Also note that the FCC limits the actual speed of a telephone line to 53k.

The quality of you phone line, both inside and outside, of your house also has a big part in obtaining a high speed connection. The average connect speed in this area is 26.4 to 28.8, but as the phone company improves the equipment connections may improve.

Please visit our technical support page for more information on 56k connections.

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Can I check my CCPL email from another computer?

Yes, you can use our WebMail program to access your email. The address for WebMail is: http://ccplmail.carr.org.

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Illegal Operation Error Message?

All programs can at one time or another cause an illegal operation error. It normally means that the program tried to write to a protected area in memory. If this happens consistently with one particular program, you may need to reinstall the software package that is crashing on you. If it happens with different programs on a fairly frequent basis, it could be a problem with the win 95/98 operating system itself, and you may need to reinstall the operating system. Please contact the software manufacturer for help.

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I need help in setting up my web site?

We have provided basic web site setup information for our customers. Due to limited resources at the Help Desk we can not offer phone support on web site design or setup.

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How do I reset my start or home page?

Resetting your start or home page is relatively easy. Once you decide what you want your home or start page to be you just need to set your browser to use that page.

Internet Explorer: Select Internet Options from the menu. In version 4.0 it is under View. Inversion 5.0+ it is under tools. After opening the internet options page you will see a box on the general tape called home page. Type the home page address in the address box and click on apply at the bottom of the page. If you are already at the site you want for your home page you can simply click the button labeled "Use Current" and it will set the home page at the page you are currently viewing.

Netscape Navigator: Select preferences from the Edit Menu. On the preferences screen you will see an entry for navigation. Highlight navigation and mark the entry under "Navigator Starts with" that says Home Page. In the Home Page box type the address for your Home Page in the location box. If you are already at the site you want for your home page you can simply click the button labeled "Use Current Page" and it will set the home page at the page you are currently viewing.

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How do I renew my account?

There are several ways to renew your account.

1. Your renewal information will be emailed to you prior to your expiration date at the email address we provide you. There will be a link on the email message that you can click on to renew your account online.
2. Renew online with a credit card: https://library.carr.org/forms/renewserviceform.asp
3. You can download a print renewal form online (you must have Adobe Acrobat Reader installed on your machine) and mail it in. If you need Adobe Acrobat Reader you can download it from the Adobe.
4. You can also go to any library branch and pick up a renewal form.

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How do I change my password?

Log into the Account Maintenance site. Under the Manage Your Account section click on the Update Account and Login Information link. Scroll down to the bottom of the page. Enter your Old Password and then your New Password twice. Then click on Submit.

If you wish to change the password for an extra email account, please do this through the Web-based Email application. Click on Options and scroll down to the change password section and follow the directions. The domain to enter is CARR.

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