CCPL | CCPL Internet Service

CCPL Internet Service and Help Desk

Welcome to the Carroll County Public Library Internet Service and Help Desk site! The purpose of this site is to enhance the support services we provide to our customers and provide new customers with the information they need to subscribe. We have provided a number of resources on this site to help you resolve problems, report bugs, and suggest improvements.

You may also obtain technical support by telephone at 410.386.4455, and by email. The help desk hours are Monday through Thursday 9 AM - 9 PM, Friday and Saturday 9 AM - 5 PM The help desk is offline on Sundays and Library Holidays. We will attempt to answer all email as quickly as possible during these hours.

Important Information

The Barracuda Spam Firewall crashed on Friday, Thursday, August 10. We replaced the unit on Friday, August 11. The replacement unit turned out to be faulty. We replaced that unit on Wednesday, August 16. Email was re-routed during the downtime, so you will have received more spam than normal during this time, but all email has been delivered.

The new filter is in place, and is in the process of learning spam patterns. This process usually takes a few days. The quarantine has been cleared due to the crash. You should begin receiving new quarantine digests either Wednesday afternoon or on Thursday.

We apologize for the inconvenience, but on a positive note, this does remind us how well this product does work at blocking unwanted email.

Please contact the Help Desk if you have any questions. 410.386.4455 or help@carr.org.